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Patients to be asked their views on experience at Lincolnshire's hospitals

By Boston Target  |  Posted: September 26, 2012

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PATIENTS who have been treated in Lincolnshire's hospitals are being asked for their feedback about the care they have received.

United Lincolnshire Hospitals NHS Trust is carrying out a survey to find out what patients think about the care provided in Lincolnshire's hospitals.

Every NHS hospital trust in England is carrying out the survey as part of a national programme led by the Care Quality Commission, which is part of the commitment to design a health service around the needs of patients.

The trust plans to use the feedback to improve patients' experiences, using the results to highlight areas where they perform well and to identify the areas where there is most room for improvement.

Patients who have recently been treated at Lincoln County Hospital, Grantham and District Hospital, Pilgrim Hospital in Boston or County Hospital, Louth may receive a questionnaire asking for their views in the next few weeks.

They will be asked about various aspects of their experiences including their admission, the quality of care, pain control, communication with doctors and nurses, information, medicines, involvement in their care, hospital food and cleanliness and discharge arrangements.

Jennie Negus, deputy director of Patient Services at ULHT, said: "We hope that our patients will take the time to help us with this survey. Their views are vital in helping us to find out how we are doing and how we can improve.

This is an excellent way for patients to help shape the services we provide in the future."

Obtaining feedback from patients and taking account of their views and priorities is vital for bringing about improvements in the quality of care.

The survey is a national, centrally-coordinated project that will allow organisations to compare their results, and will identify the trusts where patients give the most positive responses so that best practice can be shared.

The results of this survey will be published in Spring 2013 on the Care Quality Commission website at http://tinyurl.com/cukqhk8

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