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Action plan to improve under-fire care home in Sleaford

By Sleaford Target  |  Posted: June 22, 2012

Roxholm Hall Care Centre in Sleaford

Roxholm Hall Care Centre in Sleaford

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STAFF are being retrained and recruitment procedures are being reviewed as part of "significant" improvements at an under-fire care home in Sleaford.

On an unannounced visit, Care Quality Commission (CQC) officials found standards at Roxholm Hall Care Centre in Sleaford to be below the required level.

And now bosses at Guardian Care Homes, which owns Roxholm Hall, are putting plans in place to bring it up to standard.

Mark Cloonan, head of care at Guardian Care Homes, said: "A new manager has been appointed and a fresh system of monitoring care records has been set up under an action plan which has already led to positive changes at the home.

"Following the Care Quality Commission inspectors' visit they raised concerns about care plans, staffing levels and staff training.

"A new manager took up the post on April 30 and social workers from Lincolnshire County Council helped draw up an action plan which was introduced on May 1.

"All 11 carers and ancillary staff employed since January this year are being retrained and a full training matrix has been set up to ensure all staff are suitably trained for their posts."

The original inspection at the home found that there was a lack of effective quality and monitoring systems in place and staffing levels were insufficient. Managers say measures have been put in place to address both these issues.

'The law says these are the standards we should expect' Andrea Gordon

Mr Cloonan said: "We now have charts to monitor fluid intake and treatments to prevent pressure sores are now kept in red folders in the bedrooms of residents who require them and these are monitored by the home manager.

"Staffing levels have been reviewed and are monitored daily by the home manager.

"An ongoing process of recruitment has been introduced to make sure any vacancies can be filled quickly and agency staff are being used as a fall-back to cover for any short-term absences."

This is not the first time Roxholm Hall has been warned by the CQC following a similar inspection last October.

Andrea Gordon, CQC deputy director of operations, said: "The law says these are the standards that everyone should be able to expect and providers have a duty to ensure they are compliant

"CQC issued warnings to Guardian Care Homes in relation to these matters last October and when our inspectors returned in November the home was compliant.

"It is therefore disappointing to see that our latest inspection again found the service was not compliant with the same regulations.

"Our inspectors will return in the near future and if we find that the required progress is not made we won't hesitate to use our legal powers to protect the people who use this service."

Should improvements not have been made on their next visit, the CQC can restrict the services that Roxholm Hall can offer. They can also issue financial penalty notices or prosecute the provider.

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  • icarehome  |  July 10 2012, 3:15PM

    Stories like this are all too common and expose the challenges of finding good standard care homes for older people. One strategy that could be adopted by the friends and relatives of older people living in care homes that don't meet essential standards is to help them switch to homes that provide decent services that treat people with dignity and respect. If we all did this, the poor homes would soon go out of business and the quality homes would flourish.

  • WhistlingD  |  June 22 2012, 11:00AM

    My mother moved there 5 years ago but we moved her out after 3 weeks, couldn't believe how she had deteriated in that time. It seems things haven't improved.

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